Limited-contact service appointments at Mercedes-Benz Kitchener-Waterloo
Mercedes-Benz Kitchener-Waterloo is pleased to offer service appointments that minimize physical interaction or contact during this challenging time. Book your appointment by calling us at, 519-579-4757.
- When you arrive at the dealership, please park your car and drop your keys into our 24/7 kiosk located directly inside of our service reception entrance. You are welcome to drop you car & keys off the night before your scheduled appointment if you prefer.
- Your Service Advisor will call your mobile number to walk through your appointment details and to finalize your paperwork.
- We will forego a signature on the work order, but your Service Advisor will note the time, date, and your authorization
- At service pickup, your keys will be available in the kiosk. You will receive a text message with a PIN code to access your keys.
- The kiosk will provide options for debit / credit payment.
- If you are picking up a replacement vehicle, a MOTUS representative will meet you with a disinfected replacement vehicle, with the necessary paperwork for you to sign – following the same precautions as the check in-process
While you are away:
- We will disinfect of your vehicle (please note: this is not a detail)
- Our technicians will perform your requested service(s)
- We will re-disinfect your vehicle and advise you that it is ready for pickup
When you arrive back at the dealership:
- If you are in a replacement vehicle, please pull up to the drive-through doors but do not enter; if you are arriving in an alternative fashion, give us a call when you’ve arrived
- We will bring out your fully disinfected keys, paperwork, and credit card machine, so you can receive your vehicle with minimal interaction
- Your advisor will be available to answer all your questions and review your paperwork by phone; we also offer mobile payment and TD Merchant portals, which allow you to pay over the phone
- Your invoice will be sent electronically